FEEDBACK & COMPLAINTS
Our practice takes any complaints very seriously indeed and we try to ensure all our patients are pleased with our services. If a patient has a complaint, it is dealt courteously and promptly in a caring and sensitive manner, so the matter is resolved as quickly as possible. The person responsible for dealing with the complaint about our services, would be our Practice Manager, Debbie Devin.
If a patient has a complaint over the telephone or at reception, we will ask them to speak to Debbie. If Debbie feels it should be referred to the Principal Dentists, Shoba Chandrasekar or Raymond Cheung, then an appointment will be made as soon as possible, for the patient to speak with either dentist, usually the same day.
If a written complaint is received, this will be passed straight to Shoba Chandrasekar or Raymond Cheung and an appointment will be made for the patient to come in and speak to them and hopefully the problem can be resolved on the same day. A record is kept of any complaint received and when resolved, the patient will be sent written confirmation of the matter.
If a patient is not satisfied with the response, they can seek further advice at -
Dental Complaints Service (the independent service funded by the GDC):
The Lansdowne Building, 2, Lansdowne Road, Croyden, CR9 2ER.
For patients registered with Denplan contact:
Denplan Support Tel: 0800 169 7220
The General Dental Council (the dentist registration body):
37, Wimpole Street, London, WIM 8DQ
The Care Quality Commission:
Citygate, Gallowgate, Newcastle-Upon-Tyne, NE14 4PA.
A full written complaints policy is available at reception on request.