Widnes Dental Practice

01514235623

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Contact Us

 

Phone: 0151 423 5623

Email: widnesdental@gmail.com

Find Us

 

29 Lacey Street, Widnes, Cheshire

WA8 7SQ, United Kingdom

Complaints Procedure

 

Our practice takes any complaints very seriously indeed and we try to ensure all our patients are pleased with our services. If a patient has a complaint, it is dealt courteously and promptly in a caring and sensitive manner, so the matter is resolved as quickly as possible. The person responsible for dealing with the complaint about our services, would be our Practice Manager, Debbie Devin.

 

If a patient has a complaint over the telephone or at reception, we will ask them to speak to Debbie. If Debbie feels it should be referred to the Principal Dentists, Shoba Chandrasekar or Raymond Cheung, then an appointment will be made as soon as possible, for the patient to speak with either dentist, usually the same day.

 

If a written complaint is received, this will be passed straight to Shoba Chandrasekar or Raymond Cheung and an appointment will be made for the patient to come in and speak to them and hopefully the problem can be resolved on the same day. A record is kept of any complaint received and when resolved, the patient will be sent written confirmation of the matter.

 

If a patient is not satisfied with the response, they can seek further advice at -

 

Dental Complaints Service (the independent service funded by the GDC):

The Lansdowne Building, 2, Lansdowne Road, Croyden, CR9 2ER.

Tel: 08456120540   Email: complaints@gdc-uk.org

 

For patients registered with Denplan contact:

Denplan Support Tel: 0800 169 7220

 

The General Dental Council (the dentist registration body):

37, Wimpole Street, London, WIM 8DQ

Website: https://www.gdc-uk.org/

 

The Care Quality Commission:

Citygate, Gallowgate, Newcastle-Upon-Tyne, NE14 4PA.

 

A full written complaints policy is available at reception on request.

 

Opening Hours

 

Monday: 9AM to 9PM

Tuesday: 9AM to 9PM

Wednesday: 9AM to 9PM

Thursday: 9AM to 6PM

Friday: 9AM to 5PM

Sat & Sun: by appointments only

 

Closed for lunch between 1PM to 2PM

Contact Details

 

29 Lacey Street,

Widnes, Cheshire

WA8 7SQ

 

Phone: 0151 423 5623

Email: widnesdental@gmail.com

We provide

 

General Dental Care

Cosmetic Dentistry

Teeth Whitening

Facial Aesthetics

Endodontics

Dental Implants

Website was last updated on: 30 May 2018

At Widnes Dental Practice, we take great care of all the personal data we hold, to ensure we comply with best professional practice and with the law. For a full copy of our Data Privacy Notice please ask at reception.

29 Lacey Street, Widnes, Cheshire, WA8 7SQ

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